Staying Safe Online as a Telus Customer

Here’s a clear and helpful message you can use for Telus customers about staying safe on the internet:

In today's digital age, where online interactions are a fundamental part of both personal and professional life, it is crucial for Telus customers to be aware of the various measures they can take to ensure their safety while navigating the internet. The internet, while a valuable resource for information and communication, also presents numerous risks, including cyber threats, data breaches, and online scams. To help you stay secure, we have compiled a list of essential tips and best practices that can significantly enhance your online safety.

1. Use Strong and Unique Passwords

One of the most effective ways to protect your online accounts is by using strong and unique passwords for each of your accounts. A strong password typically includes a combination of upper and lower case letters, numbers, and special characters. Avoid using easily guessable information such as birthdays or common words. Consider using a password manager to generate and store complex passwords securely.

2. Enable Two-Factor Authentication

Two-factor authentication (2FA) adds an extra layer of security to your online accounts. By requiring a second form of verification, such as a text message code or an authentication app, you can significantly reduce the risk of unauthorized access. Make sure to enable 2FA on all accounts that offer it, especially for sensitive accounts like email and banking.

3. Be Aware of Phishing Scams

Phishing scams are one of the most common online threats. These scams typically involve fraudulent emails or messages that appear to be from legitimate sources, tricking you into providing personal information or clicking on malicious links. Always verify the sender's address and be cautious of unsolicited messages, especially those that request sensitive information. If in doubt, contact the organization directly through official channels.

4. Keep Your Software Updated

Regularly updating your operating system, browsers, and applications is essential for maintaining security. Software updates often include patches for vulnerabilities that cybercriminals can exploit. Enable automatic updates whenever possible to ensure you are always protected with the latest security enhancements.

5. Use Secure Connections

When accessing the internet, particularly when entering sensitive information, ensure that you are using a secure connection. Look for "https://" in the URL, indicating that the website is using encryption to protect your data. Avoid using public Wi-Fi networks for financial transactions or accessing sensitive information, as these networks can be easily compromised.

6. Monitor Your Accounts Regularly

Regularly reviewing your bank and credit card statements can help you spot any unauthorized transactions early. Additionally, consider checking your credit report periodically to ensure that no fraudulent accounts have been opened in your name. If you notice any suspicious activity, report it immediately to your financial institution.

7. Educate Yourself on Online Safety

Staying informed about the latest online threats and safety practices is vital. Take the time to educate yourself and your family about safe browsing habits, the importance of privacy settings, and how to recognize potential scams. Many organizations and resources are available to help you stay updated on cybersecurity trends and tips.

By following these guidelines, Telus customers can enhance their online safety and protect themselves against various cyber threats. Remember that being proactive and vigilant is key to maintaining a secure online presence. Stay informed, stay safe, and enjoy the benefits of the internet with confidence.

Staying Safe Online as a Telus Customer

Telus customers should stay alert for online and phone-based scams that impersonate Telus representatives. Always remember that Telus will never pressure you into purchasing services urgently, ask for remote access to your device, or direct you to unfamiliar third-party websites for payments. If someone contacts you unexpectedly about “security issues,” compromised accounts, or urgent payments, treat it as a red flag and verify the request directly through official Telus channels such as the MyTelus app, the official website, or customer service number.

To stay safe on the internet, always check website URLs carefully, avoid clicking on suspicious links, and do not share personal or financial information unless you are certain the source is legitimate. Use strong passwords, enable two-factor authentication whenever possible, and keep your devices updated. If you ever receive a suspicious call, email, or message claiming to be from Telus, hang up and reach out to Telus support independently. Staying cautious and informed is the best way to protect yourself from scams targeting Telus customers.