To return your TELUS equipment after canceling your account

follow these steps:

1. Package the Equipment:

   • Use an appropriately sized box to securely pack all the equipment you need to return.

   • Include the first page of your most recent TELUS bill. If that's not available, write the following information on a piece of paper and place it inside the box:

     • Account holder's first and last name

     • TELUS account number

     • Full service address

     • Phone number associated with the service

2. Ship the Package:

   • Visit any Canada Post outlet. Inform the clerk that you're returning residential equipment to TELUS and provide the Return ID number PR142924.

   • Canada Post will supply a prepaid waybill with the TELUS return address already printed, at no charge to you.

3. Keep the Waybill Number:

   • Retain the waybill number provided by Canada Post until the package is successfully returned to TELUS. Taking a photo of the waybill can be a convenient way to keep this information accessible.

For more detailed information, you can refer to TELUS's official guidelines on returning equipment.

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If you have any further questions or need assistance, consider reaching out to TELUS directly through their support channels.