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  • Foto del escritorMichael Haye


Configuring a new TELUS TV set involves several steps, from connecting the hardware to setting up the software. Here's a detailed guide to help you through the process:

Step 1: Unpack Your Equipment

  1. TELUS TV Box: This is the main device that will connect to your TV and the internet.

  2. Remote Control: Used to navigate the TELUS TV interface.

  3. Cables: You should have an HDMI cable, a power adapter, and possibly an Ethernet cable.

  4. Additional Accessories: Any additional accessories like a Wi-Fi extender if needed.

Step 2: Connect the Hardware

  1. Connect the TV Box to Your TV:

  • Use the HDMI cable to connect the TELUS TV box to your TV's HDMI port.

  • Note which HDMI port you used on the TV (e.g., HDMI 1, HDMI 2).

  1. Connect to the Internet:

  • Wired Connection: If you have an Ethernet cable, connect one end to the TELUS TV box and the other end to your router or modem.

  • Wireless Connection: If you prefer Wi-Fi, you will configure this later in the software setup.

  1. Power Up:

  • Plug the power adapter into the TELUS TV box and connect it to a power outlet.

  • Turn on the TV and switch to the HDMI input you connected the TELUS TV box to.

Step 3: Initial Setup on the TV

  1. Turn On the TV and TV Box:

  • Use your TV remote to select the correct HDMI input.

  • Turn on the TELUS TV box. You should see the TELUS logo or a welcome screen.

  1. Pair the Remote Control:

  • Follow the on-screen instructions to pair your TELUS remote control with the TV box. Usually, this involves pressing specific buttons on the remote until the TV box recognizes it.

Step 4: Configure the Software

  1. Select Language and Region:

  • Choose your preferred language and region as prompted on the screen.

  1. Connect to the Internet:

  • If using a wired connection, the box should automatically detect the network.

  • For Wi-Fi, select your network from the list of available networks, and enter the password.

  1. Sign In or Create an Account:

  • You might need to sign in with your TELUS account credentials. If you don’t have an account, follow the prompts to create one.

  1. Update Firmware:

  • The TV box might need to update its firmware. Allow it to download and install any necessary updates.

Step 5: Personalize Your Experience

  1. Customize Settings:

  • Adjust settings like display resolution, audio preferences, and any accessibility options.

  1. Download Apps and Channels:

  • Navigate to the TELUS TV app store to download streaming apps, channels, and other services.

  1. Set Up Parental Controls:

  • If you have children, set up parental controls to restrict access to certain content.

Step 6: Enjoy Your TELUS TV

  1. Explore the Interface:

  • Use the remote to navigate through the TELUS TV interface, exploring live TV, on-demand content, and other features.

  1. Customer Support:

  • If you encounter any issues, TELUS offers customer support via their website, phone, or in-store.

Troubleshooting Tips

  • No Signal: Ensure the TV is on the correct HDMI input and all cables are securely connected.

  • Network Issues: Restart your router and the TV box, and ensure you have the correct Wi-Fi password.

  • Remote Not Working: Replace the batteries and re-pair the remote if necessary.

By following these steps, you should have your new TELUS TV set up and running smoothly, ready for you to enjoy your favorite shows and movies.

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